TERMS AND CONDITIONS
It is extremely important that you read the Terms and Conditions carefully before placing any order in the 4Horeca Online Store.
These Terms and Conditions apply to all visitors to the 4Horeca store and to all commercial transactions carried out through it. By browsing the website and/or making any purchase at 4Horeca, you imply full acceptance of these Terms and Conditions. The company reserves the right to modify the Terms and Conditions without prior notice. All changes will be duly published on the 4horeca.pt website.
Company Identification
This website and the corresponding privacy policy are managed by:
Company: PGT Ibérica Sociedade Unipessoal, Lda
Address: R. do Comendador Brandão 484 484, 4495-375 Beiriz
Contact: +351 252 147 972
Email: info.pt@pgtiberica.com
For any questions or clarifications, do not hesitate to contact us.
Principles
PGT Ibérica Sociedade Unipessoal, Lda respects the privacy and security of your personal data. We believe in the importance of autonomous, free and simple management of your preferences. If you disagree with any point in our Privacy Policy, you can object at any time by contacting us through the means mentioned in the "Company Identification" section.
PGT Ibérica Sociedade Unipessoal, Lda, as controller of your personal data, determines the purposes and means by which your data is processed, including the applicable security measures. We guarantee that your data is processed in Portugal, correctly, lawfully and in accordance with good practices.
When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. This means that the use of your personal data will be minimal, not exceeding the original purpose for which it was collected and/or processed.
Protection of Personal Data
The 4Horeca Online Store guarantees complete confidentiality of all data provided. We store your data only to facilitate your shopping experience, allowing quick access to products, placing orders and acquiring important information.
By accessing 4Horeca, you undertake to act responsibly and provide true and reliable information. The company uses the data provided for internal use only.
The customer can, at any time, access their account to change their personal data, request their sending or request their complete removal from the database, using the email info.pt@pgtiberica.com for this purpose.
The company PGT Ibérica Sociedade Unipessoal, Lda is responsible for processing your personal data in accordance with the General Data Protection Regulation.
COLLECTION AND PROCESSING OF PERSONAL DATA
The personal data collected and processed by PGT Ibérica Sociedade Unipessoal, Lda are only those that the user voluntarily, expressly and unequivocally enters into the forms on this website.
The personal data collected includes:
Name.
Email.
Cell phone.
Household.
NIF.PURPOSE OF PROCESSING PERSONAL DATA
Personal data is collected and processed by PGT Ibérica Sociedade Unipessoal, Lda only for purposes strictly related to the use of this website, the associated services, the sale of products, the management and improvement of the loyalty program, direct marketing, customer support and client.
PGT Ibérica Sociedade Unipessoal, Lda aims to maintain a close relationship with its customers, offering them benefits, information and relevant content about the brand. To this end, we use the data collected in a responsible and transparent manner, following the following guidelines:
PGT Ibérica Sociedade Unipessoal, Lda seeks to maintain the relationship with the user and provide them with the appropriate benefits, information and relevant content related to its brand. The data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a manner incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
However, personal data may also be used for other processing operations within the limits of such applications. In particular, personal data may be processed for the following purposes:
When making a purchase on the website, we collect personal data (e.g. email address, delivery address, credit card number and telephone number) solely for the purposes of selling, separating and transporting the ordered products.
When requesting assistance from customer support, we collect personal data (e.g. first and last name, email address) solely for the purpose of providing relevant customer support services and offering the requested assistance.
When registering, we collect personal data to facilitate the preparation of future orders. When browsing our website, we collect cookies to ensure its proper functioning and improve your browsing experience.USER RIGHTS
To exercise the right to access, rectify, erase, forget or block personal data, the user can send a written communication to the following email address: info.pt@pgtiberica.com .
If you wish to stop receiving direct marketing communications, you can exercise your right to object to the processing of personal data at any time, through the management of consents available in the online store's customer area. You can also do so by sending an email message to the address info.pt@pgtiberica.com .
SECURITY
PGT Ibérica Sociedade Unipessoal, Lda uses appropriate security measures to protect personal data against destruction, loss, alteration, dissemination or unauthorized access. We also contractually require that trusted external entities that process personal data on our behalf do the same.
However, we cannot guarantee that the security measures adopted will prevent or exclude any risk of unauthorized access or loss of data. We recommend that the computer is equipped with software devices that protect it when transmitting and receiving data, and that the browser takes appropriate measures to ensure security in data transmission.
RETENTION AND PROCESSING PERIOD
The data is kept by PGT Ibérica Sociedade Unipessoal, Lda for as long as necessary for the purposes described here, except if necessary to prove compliance with legal obligations, until the prescription period for the corresponding rights has elapsed, or if there is a longer period data retention imposed by law.
When personal data is no longer required, it will be removed from our systems and records or kept anonymous.
INTELLECTUAL PROPERTY
It is strictly prohibited to copy, reproduce, modify, display, transmit or disseminate, by any means or for any purpose, information, messages, graphics, including menus, navigation buttons, code (CSS/HTML), Java or JavaScript applets, textures, designs, sounds and/or images, photographs, recordings, logos, brands, software domains and, in general, any type of material accessible through the 4horeca.pt website.
USE OF THE ACCESS CODE
The customer undertakes to use the access code and username assigned to access the website services with care and diligence. The customer also undertakes to maintain the confidentiality of the access code and username, not disclosing them to third parties.
The customer will be responsible for all expenses, damages and losses caused by anyone using the access code, with or without authorization.
PRODUCT INFORMATION
Disclosing the access code to third parties may result in the cancellation of access to the website's services. The customer can change their access code at any time through their personal area.
LITIGATION AND LIABILITY
Dispute Resolution and Limitation of Liability:
For the resolution of any dispute arising from the interpretation or execution of these Terms and Conditions, the court at the headquarters of PGT Ibérica Sociedade Unipessoal, Lda will have jurisdiction.
PGT Ibérica Sociedade Unipessoal, Lda is not responsible for any indirect damages, loss of exploitation, loss of profits, loss of opportunity, damages or fees that may arise from the purchase of any product presented on this website.
PGT Ibérica Sociedade Unipessoal, Lda is not responsible for any delay or failure to comply with its obligations under these Terms and Conditions of Use and Sale arising from any cause beyond its reasonable control, including, among others:
Government act
War
Fire
Inundation
Explosion
Civil commotion
Failure in information technology or telecommunications services
Failure of a third party (including failure to provide data)
Industrial action
ONLINE DISPUTE RESOLUTION AND SECURITY OF YOUR DATA
Buy with complete confidence and transparency. The European Union has created a website to help consumers lodge complaints about any dispute they are involved in. PGT Ibérica Sociedade Unipessoal, Lda provides all the information so you can exercise your right to complain to an official, impartial and third party to the process. If you are dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can:
Access the official Complaints Book website: https://www.livroreclamacoes.pt/inicio
ALTERNATIVE DISPUTE RESOLUTION (ADR)
Alternative Dispute Resolution (RAL) is a mechanism that allows consumers to resolve disputes with companies in a faster, simpler and more economical way than through the courts.
How does RAL work?
The consumer requests the intervention of an impartial third party, who will act as an intermediary between him and the company.
The intermediary can:
Suggest a solution to the conflict.
Impose a solution on both parties.
Bring the parties together to find a solution together.Where can I find more information about RAL?
ADR entities in Portugal: https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo.aspx
European Commission Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/
ONLINE DISPUTE RESOLUTION
Article 4 of Decree-Law No. 24/2014 of February 14 applies to all contracts concluded remotely between consumers and companies, through websites or other means of electronic communication.
CHANGES TO THE PRIVACY POLICY
PGT Ibérica Sociedade Unipessoal, Lda reserves the right, at any time and without prior notice, to change, add or revoke, partially or completely, this Privacy Policy. Any changes will be immediately published on this same online page. We recommend that you periodically review this document to stay up to date.
